This Privacy Policy outlines how Pelioo ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, pelioo.com (the "Site"), use our services, or interact with us in any way (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this policy. If you do not agree, please refrain from using our Services.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy regularly to stay informed about how we handle your information.
Information We Collect
We collect personal information to provide and improve our Services. The types of information we gather depend on how you interact with us. Below are the main categories of information we collect:
1. Information You Provide Directly
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Contact Information: Your name, email address, phone number, and mailing address.
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Order Details: Billing and shipping addresses, payment information, and purchase history.
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Account Information: Username, password, and security details for your account.
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Communications: Information you provide when contacting us for support or inquiries.
2. Information Collected Automatically
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Usage Data: Details about how you interact with the Site, such as pages visited, time spent on the Site, and device information (e.g., IP address, browser type).
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Cookies and Tracking Technologies: We use cookies, pixels, and similar tools to enhance your experience and analyze Site traffic.
3. Information from Third Parties
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We may receive information from partners, such as payment processors or shipping providers, to fulfill orders and improve our Services.
How We Use Your Information
We use your personal information for the following purposes:
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Order Fulfillment: To process payments, ship products, and manage returns or exchanges.
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Customer Support: To respond to your inquiries and provide assistance.
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Marketing: To send promotional emails, newsletters, and personalized offers (you can opt out at any time).
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Site Improvement: To analyze user behavior and enhance the functionality of the Site.
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Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
Sharing Your Information
We may share your personal information in the following situations:
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With Service Providers: Third parties who assist us in operating the Site, such as payment processors, shipping companies, and IT support.
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For Legal Compliance: To comply with legal obligations, respond to subpoenas, or protect our rights and the rights of others.
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With Your Consent: When you explicitly authorize us to share your information with third parties.
We do not sell or rent your personal information to third parties for marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on the Site. Cookies help us remember your preferences, analyze Site traffic, and deliver personalized content. You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.
Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
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Access: Request a copy of the personal information we hold about you.
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Correction: Request that we update or correct inaccurate information.
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Deletion: Request that we delete your personal information.
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Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us using the information provided below.
International Users
If you are accessing the Site from outside the United States, please note that your information may be transferred to, stored, and processed in the U.S., where our servers are located. By using the Site, you consent to this transfer and processing.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.